Help centre
Bookings, payments, cancellations and refunds
How do I cancel my booking?
Open your confirmation email and click “Manage your booking”, or sign in and go to My bookings. The refund you are entitled to under the property’s policy is shown before you confirm.
When will I receive my refund?
Refunds are issued immediately to your original payment method and usually appear within 5–10 business days, depending on your bank.
What currency will I pay in?
All bookings are charged in pounds sterling (GBP). Prices in other currencies are estimates; your card issuer sets the final exchange rate and may charge a fee.
Is the price I see the final price?
Yes. The total shown before payment includes the room price and VAT where applicable. Any local charges payable at the property (for example parking) are listed on the property page.
Who can write reviews?
Only guests who booked through BHRC and completed their stay. Each stay can be reviewed once.
Is my card data safe?
Payments are processed by Stripe, a PCI DSS Level 1 provider. BHRC never sees or stores your full card number.
What happens if I don’t show up?
No-shows are charged the full booking amount. Please cancel in advance if your plans change.